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Accountability

Non-profit Organisation

Empart is a non-profit charitable organisation that is committed to maintaining a high level of accountability and transparency.

Empart is a registered charity with the Australian Charities and Not-for-profits Commission (ACNC) and is committed to the standards of governance and reporting that are required under the ACNC regulations. Our financial records are audited by a qualified and experienced external independent auditor. Our annual submissions to the ACNC are publicly available on the ACNC website.

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State Fundraising Registrations

Empart holds current fundraising licences in the following Australian States:

QLD Registered Charity No. CH3018
NSW Charitable Fundraising Registration No. CFN/20268
VIC Fundraising Registration No. 14482
TAS Approval to Solicit for Charitable Donations No. C/10500

ACT Charitable organisations registered with the ACNC are no longer required to hold a charitable collections licence in the ACT.
NT There is no state based fundraising legislation in place.
SA Empart is exempt from holding a fundraising licence due to Empart’s category of charitable purposes.

External Accountability

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Empart is a member of Missions Interlink and adheres to the MI Standards Statement.

Complaints Policy

Empart is committed to efficient, effective and ethical programs and services that serve our partners and beneficiaries. Our complaints handling process aims to reflect the importance we place on listening and responding to concerns and complaints from our supporters, partners and the communities we serve. Empart understands the value of an effective complaints policy and procedure in improving services and uncovering wrongdoing.


How do I make a complaint or submit feedback?
You can be in contact with us in the following ways:

  • Call us on 03 (9723 9989) during business hours AEST (Monday-Friday)
  • Speak to one of our team members at public events
  • Email us feedback@empart.org

Complaints can be made by a friend or advocate on their behalf. We recognise that in some circumstances complainants may wish to remain anonymous. Because such complaints can alert us to problems that need fixing we will accept them, though clearly it may not be possible to provide a remedy to the individual concerned.

Who is responsible for handling complaints?

Anyone representing Empart can receive a complaint. All complaints received will be directed immediately to the Executive Leadership Team and referred to the appropriate senior manager to assess and investigate accordingly.

What happens after I make a complaint?
After acknowledging receipt of the complaint, we will confirm whether the issue/s raised in the
complaint is/are within our control. We will also consider the outcome/s sought by the person making a complaint and, where there is more than one issue raised, determine whether each issue needs to be separately addressed. We will make every reasonable effort to investigate all the relevant circumstances and information surrounding your complaint. The level of investigation will be determined by the seriousness and frequency of the complaint.

After assessing the complaint, we will consider how to manage it. We may:

  • Give the person making a complaint information or an explanation
  • Gather information about the issue, person or area that the complaint is about, or
  • Investigate the claims made in the complaint.

A member of the Executive Leadership Team will normally make the decision on a compliant that has required investigation. Decisions on serious complaints may be referred to our Board.

How long will it take to respond to my complaint?
We will acknowledge receipt of each complaint promptly, and preferably within 5 working days.

We will also communicate the outcome of the complaint using the most appropriate medium. We aim to resolve complaints as quickly as possible and within 30 days unless there are exceptional circumstances. If a complaint is not resolved within 30 days, we will inform the complainant of progress and keep them informed every two weeks.

ABN: 75118565337

ARBN: 621 279 329

Incorporated Associations Registration Number: A0034935L

On request, Empart will gladly send you the latest Partnership Impact Report, free of charge.